Do You Offer Samples?

Do You Offer Samples?
We offer samples of all of our products. Due to the large number of requests we receive for samples we are unable to ship samples at no charge. A small shipping and handling fee of $5.99 within Canada is required.

How quickly are orders shipped out?
Most orders are processed between one and two business days.

I’ve ordered the wrong product or size, can I return my order?
If you would like to return your order for any reason, please contact us for a 'Return Authorization Number' and we will be happy to refund or exchange your order. All items returned must be in the original packaging and in resale condition. Please note, returns will not be accepted without a 'Return Authorization Number'.

What forms of payment do you accept?
We accept Visa, MasterCard or personal cheques. Your order is shipped upon receipt of payment.

Are your incontinence products latex free?
All our products are latex free unless specified.

Can you automatically ship products to me on a scheduled basis?
We can schedule an automatic shipment in whatever time frame works best for you, whether it is every two weeks or every month. There are no contracts to sign and you can cancel or delay your shipments whenever you would like.

Do you provide assistance in selecting the right products for me?
Absolutely! We understand how difficult it is to know which products would work best for your specific needs. We have trained staff on hand to assist you with this decision or to answer any questions you may have on any of the products.

How long does delivery take?
Depending on your location, delivery may take from one to ten days. We use the most economical shipping methods, usually Canada Post or Purolator Courier.

How are your items shipped?
All items are shipped in plain brown packages with our return address label and your address. There is no indication of what type of products are inside the packages.